Shipping Policy

Thank you for shopping with Aezora.

We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after confirmation of payment.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or SMS.

Shipping Within India

We currently ship across India through trusted courier partners.

Estimated delivery timelines:

• Metro Cities: 2–5 business days

• Non-Metro Cities: 3–7 business days

• Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Any promotional free-shipping offers will be communicated on our website and social media channels.

Order Tracking

Once your order has been shipped, tracking information will be shared via email or SMS.

Customers can use the tracking number provided to monitor the status of their shipment.

Delivery Delays

While we strive to ensure timely delivery, Aezora cannot be held responsible for delays caused by:

• Courier service disruptions

• Weather conditions

• Public holidays

• Natural disasters

• Incorrect shipping information provided by the customer

Incorrect Address Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

Aezora will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Damaged Packages

If you receive a damaged package, please record a clear, uninterrupted unboxing video from the moment the sealed package is opened.

This video is required for us to investigate and process any exchange request for damaged items.

Claims related to damaged products must be reported within 48 hours of delivery.

Contact Us

For any shipping-related queries, please contact us at:

Email: wearaezora@gmail.com

Website: www.aezora.com